Refund Policy

Understanding our purchase terms, eligibility, and refund request process.

Last Updated: June 19, 2026

Thank you for using Source Plunge (https://sourceplunge.com). Source Plunge is a digital marketplace that connects buyers and sellers of digital products such as game source codes, mobile applications, 3D assets, templates, tools, sound effects, and development resources.

Because the products sold on Source Plunge are digital downloads, this Refund and Returns Policy explains the circumstances under which refunds may or may not be granted, in compliance with standard merchant guidelines.

Nature of Digital Products

All products available on Source Plunge are digital goods delivered through downloadable files.

Once a product is purchased and downloaded, it cannot be "returned" like a physical item. For this reason, refunds are limited and handled carefully to prevent misuse or fraud. There are no return shipping costs or restocking fees associated with our digital products since no physical items are shipped.

Non-Refundable Situations

Refunds are generally not provided in the following situations:

You changed your mind after purchasing the product
You purchased the product by mistake
You no longer need the product
The product does not meet personal expectations
You did not read the product description carefully
You lack the technical knowledge required to use the product
Your development environment is not compatible with the product

Buyers are strongly encouraged to review product descriptions, documentation, compatibility requirements, and screenshots before purchasing.

Eligible Refund Situations

A refund request may be considered in the following cases:

Product Not as Described

If the purchased product is significantly different from its listing description, you may request a refund.

Corrupted or Broken Files

If the product files cannot be opened, downloaded, or used due to technical errors, you may request support or a refund.

Missing Files

If important files advertised in the product listing are missing from the download package.

Non-Functional Product

If the product contains major issues that make it completely unusable for its intended purpose, and the seller is unable to provide a fix.

Return Window and Timeframe

Refund requests must be submitted within 7 days of the original purchase date.

Requests submitted after this 7-day return window will not be eligible for review or approval.

Procedure: How to Initiate a Return/Refund

To request a refund, please follow these steps:

Contact us at support@sourceplunge.com with your order number and purchase details.
Clearly state the reason for your refund request.
Provide any necessary proof or screenshots (e.g., showing the product is broken or not as described).

Refund Method and Processing Time

When a refund request is submitted, our team will review the claim. We may contact the seller for clarification or request additional information from the buyer.

If approved, the refund will be issued to your original payment method (e.g., Credit Card, PayPal) used during the purchase.

Please allow 5-10 business days for the refunded amount to appear in your account, depending on your bank or payment provider.

Source Plunge reserves the right to approve or reject refund requests at its sole discretion based on the available evidence.

Seller Support Before Refund

In many cases, technical issues can be resolved quickly.

Before requesting a refund, buyers are encouraged to:

Contact the seller for support
Request documentation or instructions
Ask for fixes if minor issues exist

Many sellers provide updates or bug fixes for their products.

Abuse of Refund System

To protect the marketplace, Source Plunge does not tolerate misuse of the refund system.

Accounts may be restricted or suspended if users:

Repeatedly request refunds without valid reasons
Attempt to download and keep products after refunds
Engage in fraudulent refund activities

Chargebacks and Payment Disputes

If a buyer initiates a chargeback or payment dispute through their payment provider without contacting Source Plunge first, the account may be temporarily suspended while the dispute is investigated.

Users are encouraged to contact support first to resolve issues quickly.